Q: How do I use the LaserComb?

A: The LaserComb has been designed with both comfort and convenience in mind. To turn on the LaserComb press the “power” button and then the “laser” button on the front of the unit. Next, place the LaserComb flat on your head using the two rows of teeth. Rather than constantly moving the LaserComb through your hair (as you would with a regular brush or comb), you will use what we like to call the “glide” method by placing the LaserComb on a specific spot on your head and gently gliding it back a ½ inch each time the audible four-second beep occurs. Move from the front of your hairline to the back of your head, then repeat the process moving in the opposite direction. The “glide” method is the best way to ensure that the LaserComb will be as effective as possible for you.

 In addition to being very easy to operate, the LaserComb is also a relaxing and enjoyable product to use. There are no sprays, topical ointments, or powders to worry about, and it can be used in the comfort of your own home at your own convenience.

Q: How often do I need to use the LaserComb?

A: We recommend that the LaserComb be used 3 times per week, 10-15 minutes per treatment for optimal results.

Q: Can I use the LaserComb more than three times a week to see faster results?

A: We have found that three times a week seems to be the optimal amount of usage. Using the LaserComb more than three times a week has not been shown to accelerate the benefits.

Q: How long will I need to continue treatment with the LaserComb?

A: Hair care treatment, as with the treatment of any condition, is an ongoing process. For this reason, it is imperative that, to keep seeing positive benefits from the LaserComb, you use it as indicated on a consistent basis. You can miss a day here and there and be alright, but all in all, if you do not use the product as recommended, there is a strong possibility that you will not see desirable results or you will regress to where you were prior to using the LaserComb.

Q: When can I expect to start seeing results from the LaserComb?

A: User experience will vary. In general, there are three categories of user experience: 45% of users will see positive results after 8 weeks of treatment. Another 45% will see benefits from weeks 10-16. The last 10% of users will begin to see subtle improvements (if any) after 16 weeks.

Q: Does it work on the entire head or only on the back?

A: The LaserComb may improve the appearance of the entire head: back, front, top and sides.

Q: Can I use the LaserComb in conjunction with other treatments?

A: The LaserComb works well as both a stand alone treatment and in conjunction with other treatments.

Q: I am just starting to notice my hair beginning to thin, is it too soon to start using the LaserComb?

A: It is actually never too soon to start. The better the initial condition of your hair, the better your results with the LaserComb can be. Keep in mind, that the purpose of the LaserComb is to enhance the condition of your hair (make it appear healthier fuller and thicker), as opposed to aiding in the progression of problem hair. Like brushing your teeth to maintain healthy teeth and gums so should the LaserComb treatment be incorporated into your daily preventative maintenance routine.

Q: Does the HairMax LaserComb work for everyone?

A: Just as fresh air and exercise is "good" for improving the body's appearance, laser light energy is "good" for improving the hair. Both men & women can benefit from the laser light energy provided by the HairMax LaserComb.

Q: Can people of all ages benefit from using the LaserComb?

A: Studies have shown that low level laser therapy (LLLT) is effective in people ages 18 and older. For people under the age of 18, we recommend you consult your physician prior to using the LaserComb.

Q: Does the LaserComb work for women?

A: 40% of our users are indeed female, and yes, the LaserComb has delivered great results for many women.

Q: Can I use the LaserComb if I have already had transplant surgery?

A: This practice is encouraged by an increasing amount of hair transplant surgeons worldwide. The LaserComb has been shown to increase the recovery time in hair transplant patients, and also to increase the look of the transplanted hairs in a positive manner (making them appear thicker, fuller, and healthier). The teeth of the LaserComb are even removable making immediate use after surgery possible.

Q: Does your hair need to be clean to use the LaserComb?

A: We do recommend that you use the LaserComb on a clean scalp so that the laser can effectively improve the appearance of your hair without being hindered by oils, dandruff, etc. The reason for this is to prevent product buildup from blocking the laser light. However, you can also address this by cleaning your LaserComb with a damp cloth before and after each use.

Q: How often do you need to wash your hair when you use the LaserComb?

A: We recommend that you wash your hair at least three times a week. This way the LaserComb can work effectively without the possible blockage which comes with having excessive oil buildup on the scalp or excessive dandruff. However, this is not imperative for the LaserComb to be effective, you can also address this by cleaning your LaserComb with a damp cloth before and after each use.

Warranty/Order/Shipping

Q: What do I do if my LaserComb has stopped functioning properly?

A: UNICO Enterprises offers a full 1 year warranty against factory defects and workmanship errors. If your unit has stopped functioning within this time period, feel free to contact our office so that we can personally assist you with your warranty return. 
 

Q: What if my unit has stopped working and I am out of the specified warranty time?

A: In the rare event that your unit stops working after your 1 year warranty period has expired, contact our office immediately to arrange for a return. Upon inspection of the unit we can quote you the price to repair and/or replace it.

Q: How do you ship?

A: We ship UPS for domestic orders and USPS EMS or UPS Worldwide Express for international orders. Orders are generally processed within 1-2 business days of receipt. Typically, international orders takes 7-12 days for delivery.

Q: How long does the LaserComb take to ship?

A: When you place your order, it goes directly to our shipping department for processing and shipment. At most, we will ship out a unit in 1-2 business days.

Q: How much does shipping cost?

A: Free within the USA.

Q: How much does international shipping cost?

A: $40.00 or more.

Q: Is there a guarantee that comes with the LaserComb?

A: Because we are sure you will be satisfied with your LaserComb, we offer a 12 week money back guarantee (minus a 15% restocking fee based on your purchase price) with each LaserComb.

Q: Will my order process faster if I call the office directly or if I order through the shopping cart?

A: We here at Lexington International have made it so that both methods of ordering are actually equally as effective and efficient for the customer. Regardless of which option you choose to pursue to place your order, your order will almost always ship within 2-3 business days.

Q: I ordered my LaserComb several days ago and have not received it yet?

A: We are very sorry for the inconvenience. Please call or e-mail us, and provide us with your name and/or order number and we will be happy to track your shipment for you.

Q: I bought my unit from a distributor. Is there a distributor guarantee that is comparable to the manufacturer’s warranty? 

A: Each Distributor is responsible for setting their own guarantee policy. Lexington International has no input as to how distributors set up guarantee policies or to the duration of the guarantees which they offer. Please check directly with the distributor who sold you your LaserComb to determine what their warranty terms are.

Price

Q: How much does the LaserComb cost?

A: A brand new LaserComb costs $545 US dollars. 

Payment

Q: Is there a payment plan available?

A: We offer a payment plan which consists of an initial payment of $275 and four monthly installments of $90.00. Note that to be eligible for this payment option, you must live in the US and have a valid credit card.

Q: Do you offer a payment plan for International orders?

A: No, the payment plan is only offered within the United States .

Q: I do not have a credit card, what payment options are available to me?

A: You have several options. You may mail us a check for your LaserComb please include the cost of the LaserComb plus the appropriate shipping charge. California residents only, will need to add the 8.25% sales tax. Upon receipt, once your check has cleared, we will ship your LaserComb to you. Or you may mail us a money order or arrange for a bank transfer.

Q: Do you accept COD orders?

A: We do not accept COD orders.We accept all major credit cards, Visa, M/C, Amex, & Discover. We also accept bank transfer and/or money grams and western union wire payments. If you need further assistance, please contact a Customer Service Representative.

General

Q: How many beams are inside of the LaserComb?

A: The LaserComb is unique in that it uses a patented design which splits one high powered coherent focused laser beam into a total of nine beams which bathe your scalp.

Q: Is it Safe?

A: The HairMax LaserCombcomplies with the International laser product safety standards.

The type of Laser PhotoTherapy provided by the HairMax LaserComb has been used internationally in salons and hair clinics for many years to address a broad range of hair case applications. The HairMax LaserComb provides a power level of light energy that is safe, harmless and effective.

Q: What about visual safety?

A: The HairMax LaserCombhas been specially designed using low power requirements for maximum attention to visual safety.

Q: Can the LaserComb affect my hair in a negative way?

A: The LaserComb is made to promote a healthier environment for your hair, and in so doing, has no negative effects on your hair.

Q: Will I know if the LaserComb is going to work for me within the 12-20 week trial period?

A: You should have a pretty accurate assessment of the benefits you will receive from treatment with the LaserComb within 5 months. Keep in mind, though, that some people take longer to respond to some treatments than others (some may not respond at all) as everyone’s individual conditions differ.

Q: Has the LaserComb really worked for a lot of people, and if so is there any proof?

A: Actually, you may be surprised to hear that we have a 93% user satisfaction rate. This number is supported by the fact that even with the generous 20 week maximum return policy we still only see roughly 7% of our units returned.

Aside from this exciting figure, you are welcomed to look at the before and after photos published on our website and also to explore our User Forum, where other users can independently post their photos showing progress with the LaserComb treatment.

Q: Is there any way to speak directly with other users of the LaserComb?  

A: You may access our User Forum directly through our website. This will provide you with the opportunity to interact with other LaserComb users, and converse with them about their experience with our product.

Q: How long has the LaserComb been on the market?

A: The LaserComb has been on the market since March 2001. Since this time, we have been extremely encouraged and excited by the large amount of positive press our product has received.